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Shipping Information

📦 Free Shipping on All Orders

At Loomora, we believe in a seamless, transparent, and stress-free shopping experience — that’s why we offer free shipping on every order.

🌍 Free Delivery Across India & Select International Locations

All orders include free doorstep delivery across India. For international orders, customs and import duties are fully handled by us — no hidden fees or surprise charges at checkout.

📦 Order Processing

Each rug is carefully packed and shipped within 4–7 business days. We take this time to ensure your Loomora product arrives in perfect condition.

🚚 Shipping Partners

We work with trusted logistics partners including BlueDart, FedEx, and DTDC to ensure safe and timely delivery to your doorstep.

⏱ Delivery Timeframes

• India: 3–6 days after dispatch
• International: 5–10 days depending on customs and destination

Please note — delays may occur during holidays or due to customs clearance, but we always keep you informed.

🔍 Order Tracking

Once your order ships, you’ll receive an email and SMS with live tracking details so you can follow your rug’s journey to your home.

Rug Care Guide

🧼 Handmade rugs from Loomora are woven to last generations. With the right care, they’ll stay soft, vibrant, and timeless. Here’s how to preserve their beauty:

🧹 Regular Vacuuming

Vacuum once a week using suction-only mode. Avoid rotating brushes or beater bars — they can pull fibers and harm the wool pile.

🔄 Rotate Periodically

Rotate your rug every 3–6 months to ensure even wear, especially in high-traffic areas.

🧴 Spot Cleaning

Blot spills immediately with a clean, dry cloth. Never rub. For stains, use a mild wool-safe detergent with cold water — no bleach or harsh chemicals.

🧼 Deep Cleaning

Hire a professional rug cleaner who specializes in handmade or wool rugs once every 12–24 months depending on usage.

🛋 Use Rug Padding

Use a high-quality rug pad to prevent slipping, add cushioning, and extend rug life.

📦 Storage

When storing, roll (don’t fold) your rug, wrap it in breathable fabric like cotton or muslin, and keep it in a cool, dry place away from moisture and sunlight.